Mama Kat Thursday: Thought So MeMe
The Mama Kat blog writing topic today is, "Write a post that ends with the words, "thought so." Have you ever had a customer service job? You know the kind where unhappy customers call to tell you why they're unhappy? I used to work at a flower shop. The fun part of the job was making the flower arrangements; the customer service was not-so-fun. Getting their woes over the phone was the worst! Customers would speak to me as if I were the devil who had on purpose messed their stuff up. A case in point was a certain gentleman who called late one afternoon. I happened to be the one who answered the phone. Now, I just arranged flowers; I didn't have anything to do with the accounting or billing end. One of the services our flower shop provided people was an in-house billing account, so they could "charge" their purchase and be billed by mail later. This was especially convenient for many people who liked to set up their orders in ...